PRIVACY POLICY

Effective Date: November 1, 2025

Mi Wellness and Aesthetics
3955 Coffee Rd, Suite 127
Bakersfield, CA 93308

Website: https://mi-spa.com
Email: info@mi-spa.com

1. Overview

This Privacy Policy describes how Mi Wellness and Aesthetics (“Mi,” “we,” “our,” “us”) collects, uses, shares, and protects your information when you use https://mi-spa.com, book appointments, or communicate with us.

We do not collect or store Protected Health Information (PHI) as defined by HIPAA, except for basic information needed to schedule elective services.

2. Information We Collect

Information You Provide

• Name
• Email
• Phone number
• Appointment preferences
• Payment information (processed by Stripe or other third-party processors)
• Messages sent via forms or email

Automatically Collected Information

Collected through analytics tools such as Google Analytics and Meta Pixel:
• IP address
• Device type
• Browser
• Pages viewed
• Click behavior
• Referring URLs

SMS & Email Interactions

If you opt in, we may collect message engagement data (opens, clicks, replies).

3. How We Use Your Information

We use your information to:
• Schedule and manage appointments
• Communicate about services and updates
• Improve Website performance
• Facilitate payments
• Deliver SMS/email marketing (with your consent)
• Run advertising and retargeting campaigns via Meta Pixel and Google tools

We do not sell your personal information.

4. Use of Cookies & Tracking Tools

We use cookies, pixels, and tags for:
• Website performance
• Analytics
• Advertising (including retargeting)
• Conversion tracking
This includes Google Analytics, Google Ads, Meta Pixel, and HighLevel tracking features.

5. Sharing of Information

We may share your information with:
• HighLevel for forms, bookings, CRM, email, and SMS communications
• Stripe for payment processing
• Google and Meta for analytics and advertising
• Service providers assisting with Website hosting, security, and functionality

We do not share personal information with unrelated third parties except as required by law.

6. Data Security

We take commercially reasonable measures to protect your data.
However, no online system is entirely secure, and we cannot guarantee absolute security.

7. Marketing Communications

By providing your contact information, you may receive promotional communications.
You may opt out at any time by:
• Clicking “unsubscribe” in emails
• Replying STOP to SMS messages
• Contacting us at info@mi-spa.com

Transactional (appointment-related) messages may still be sent.

8. Children’s Privacy

Our Website and services are not intended for children under 18.
Minors may receive services only with parental or guardian consent.

9. Your Rights

Depending on your jurisdiction, you may request:
• Access to personal data we hold
• Correction of inaccurate data
• Deletion of your data
• Limitation of certain processing activities

Requests can be submitted to info@mi-spa.com.

10. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the Website indicates acceptance of the latest version.

11. Contact

For privacy-related questions or requests, contact:
info@mi-spa.com

Jacqueline Miranda

Carlos is a great aesthetician and he helped me get on a routine that’s gonna help me get on track, thanks Dr Carlos

Kelsey Arambula

This spa is exactly what Bakersfield needed! A beautifully designed building with services that match! From start to finish, everything was done with the customer in mind! Will be back very soon!

Will Lee

Such a beautiful spa! I honestly wasn't expecting to find a place like this in Bakersfield. With all the hype around Korean skincare lately, this was the first place that actually reminded me of the skin clinics I used to visit in Korea. I was visiting from LA, and I've never really come across a place that offers this kind of experience. The space is gorgeous, the atmosphere is so relaxing, and all the little details made it feel special. I had my treatment with Su and she was amazing. She took the time to explain my skin concerns and walked me through everything she was doing. She made me feel really comfortable the entire time. The whole staff was kind and welcoming, and overall it was such a great experience. I'll definitely be back next time I'm in Bakersfield! Highly Recommend!

paul park

A truly luxurious experience from start to finish. The atmosphere is relaxing, elegant, and welcoming. I received the Dr. Mi facial service, and my skin was glowing with a noticeable instant lift afterward. I've received several skincare treatments in Los Angeles, but the advanced technology and results here are simply unmatched. The level of care and attention was outstanding. Highly recommend!

Juan Mendoza

This place was great from the moment you walk in to the moment you walk out, nothing else like it in Bakersfield or surrounding areas, I highly recommend it, I chose the Mi Signature Facial and it was amazing, Laura Singh was my esthetician and she has hands that feel like clouds caressing your face, it sure was a great experience.

Meena Sanghera

Peaceful, tranquil, and relaxing. I went to Mi for a self care day and it did not disappoint. On arrival the aesthetic and ambience was so bright and calm. I went in today for a massage with Karen. Her gentle pressure and knowledge of which muscles to work on plus the aroma therapy felt like an out of body experience. I recommend Mi to anyone and everyone. I give it a seven star !!

Narinder Cheema

Mi Wellness and Aesthetics was such a wonderful experience. I went for a shirodhara scalp and body oil massage. Potli massage really relaxed my body and mind. Atmosphere is so beautiful and service is excellent.I cannot wait to come back to get another massage!